Popavape SuperCentre Jonquière | Articles pour vapoteurs | Vape Shop 2383 Rue Saint-Hubert

I went on the evening of February 20 and the young man who didn't answer me was very arrogant and gave me very bad service. All I wanted was to exchange my vape that I bought 2 days ago because it works once in 5…. I don't think it's normal... despite the fact that I explained my problem to him, he continued to say that it was because I couldn't breathe properly and that my vape had absolutely nothing and that the reimbursement was never going to be made because it was not a breakage according to him…. I had to explain to him that it had been less than 10 days since I had bought it and that according to the policy that the man who had sold it to me had specified to me that if he had anything I could have it. exchange, he still didn't want to know anything and was against what I was trying to explain to him. So yes being refused an exchange or a refund is very shocking, especially when it is supposed to be your policy, your employees should not be so stubborn with their customers especially when there is a real problem. In short, I hope that he will be reprimanded and that a meeting will take place, because it was very ordinary.

Incredible service, the manager listens to his customers and gives very good advice

Very good service and welcome from the smiling and pleasant team

Service beyond mediocre and we really have the impression of bothering the employees.. I do not recommend it at all.

I went in and the employee was so stupid that I came out after 30 seconds. It was clearly not trying to be there and serve customers..